Ordering & Return Policies

ORDERING & RETURNS

Please read the following carefully for full information about ordering & returns 

Online ordering from your cart is only possible by the following pre-approved payment methods:

1). Paypal or;

2). Customers with a full access Business or Reseller customer account with pre-authorized payment arrangements. We accept Visa, MasterCard, American Express, Company cheque, (with credit card on file), or money orders.

Upon receiving your request on the membership form to become either a Business or Reseller customer, we will contact you and set up your account at which time you can provide our sales representative with your credit card and payment information.

Please read and understand our terms of use and privacy policies.

All orders must be paid before production work commences.

Spelling, grammar, punctuation and colour proofing are ALL the sole responsibility of the customer. By placing an order through this website, you are entering into a legally binding contract.

SHIPPING & HANDLING

FREE SHIPPING – Automatically populates as an option in your cart once your pre-tax sub-total reaches $75.00 CDN. Applies to products that have standard shipping rates ONLY.

(North America only – shipping class is Canada Post Standard Ground, if you require shipping upgrade from standard ground shipping we will deduct our portion of the shipping from the total.)

Items not eligible for standard shipping rates will have shipping calculated and you will be notified of custom product shipping charges. We try to calculate shipping in the most efficient manner possible to maintain the economy of our products. All items eligible for standard shipping have rates calculated.

*In the event that the shipping calculator doesn’t properly calculate shipping for your order we reserve the right to make any necessary adjustments – we aren’t attempting to make money from shipping surcharges, rather make freight charges consistent and fair, please be patient.

In stock items will be shipped within 2 business days. *colours and sizes may vary within certain products – additional quality controls are available upon request.

Back ordered items –

“in stock” back ordered products will usually be shipped within 7 business days. We manufacture our inventory and control production of these items. If we are unable to meet these terms we will contact you within 24 hours of your order. (Mon-Fri)

“out of stock” discontinued items are available by special order only and may be subject to setup fees and minimum quantities.

Shipping options available to you vary by the contents in your cart and where you live. We will use any alternate shipping methods, if required, to suit your requirements.

RETURNS

Warranties are only applicable to the product and its quality control parameters and are independent of installation applications and techniques.

Products that do not arrive in acceptable new unused condition will qualify for returns for only 7 days after received.

Please provide documentation and/or pictures to validate your claim. Upon approval of your claim, (within 2 business days of its receipt), we will issue a refund for the product only via whatever payment method was used to purchase the item.